Shipping
Questions about shipping? Find out about tracking your order, shipping timelines, and available shipping options. We’re here to help with any concerns about your delivery.
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Returns & Exchanges
Need to return or exchange a Banwood product? We make it easy. Learn how to start the return process, track refunds, or exchange an item if it was damaged or incorrect.
Product & Order Issues
Have an issue with your order or a product you received? We're here to help.
Pre-Orders
Got pre-order questions? We've got answers!
Articles
What is your cancellation policy?
Customer orders are automatically transferred to our warehouse partners to facilitate fast dispatch and delivery. Therefore it may not be possible to cancel orders before they are shipped. Please email our team at [email protected] with your cancel
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
Are there physical shops or stockists where I can see the products in person?
Indeed, we have various shops and stockists where you can view our products in person. As our stockists are located in different areas, please provide us with your location, and we will send you a list of nearby shops where you can explore our produc