We are sorry to hear you received the wrong item in your order!. It's important that you don't open or unpack and assemble an item if it's incorrect. You will be able to identify the items by it's SKU and name which is written on the outer carton. Pl

We are sorry to hear you received the wrong item in your order!&#xA0;It&apos;s important that you don&apos;t open or unpack and assemble an item if it&apos;s incorrect. You will be able to identify the items by it&apos;s SKU and name which is written on the outer carton.Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

We’re sorry your item(s) have arrived damage!. Occasionally things can get damaged during shipping. Don't worry we’ll do our best to help get the issue resolved ASAP. Please do not assemble your purchase, and keep all of the original packaging. For t

We&#x2019;re sorry your item(s) have arrived damage!Occasionally things can get damaged during shipping. Don&apos;t worry we&#x2019;ll do our best to help get the issue resolved ASAP.Please do not assemble your purchase, and keep all of the original packaging. For the quickest resolution, where possible, we&apos;ll ship out the required part(s), but in some instances it may be necessary to repack the product so we can arrange to have it picked up.Please email our team at <a href="mailto:info@banwood.com.au">info@banwood.com.au</a> with clear, well lit images of your damaged item for further assistance.We may need to contact you with some follow questions to make sure we resolve all issues correctly the first time.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

What do I do if my item(s) arrived damaged?

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